Contact or Find Oswego
Oswego Hotel is your home in the heart of Victoria
Within a few blocks of our hotel, discover:
- Victoria’s inner harbour
- Fisherman’s Wharf
- British Columbia’s Parliament Buildings
- Royal BC Museum
Get in Touch
Contact us with any questions – from getting the best rates, to upcoming events, to general questions.
Phone: 250.940.7500
Email: guest.services@oswegohotelvictoria.com
Frequently asked questions
If you have a question that isn’t answered below, don’t hesitate to reach out to us and we’ll have the answer for you promptly.
What does the word Oswego mean?
It means “river’s mouth” in the Iroquois language.
What do your suites come equipped with?
Upon entry, luxurious Posturepedic beds await. All units provide a flat screen television with Roku streaming and a 4-piece washroom with a rainfall shower and separate soaker bathtub. All One and Two Bedroom Suites feature a fully equipped gourmet kitchen, pull-out sofa bed, and a private balcony to mimic a condo configuration, while our entry level Studio Suites feature a stove top kitchenette.
Are the suites air conditioned?
The Oswego Hotel is going Green!
Air conditioning is quickly becoming one of the major polluters throughout the Canadian Summer. As a part of our commitment to environmental sustainability, we have elected to implement eco-conscious solutions instead of air conditioning to keep things cool.
We encourage you to utilize the fans provided in-suite, leave drapes closed during the sunny Victoria days, and open windows in the evening when temperatures naturally lower outside. These measures are tried and tested by the Oswego Team; we are confident that these measures will ensure a cool and comfortable stay.
Which suites feature balconies?
All suite types, with the exception of Studio suites, guarantee a private balcony; ideal to retreat to for your morning cup of coffee, or after a long, local adventure. It is important to note that although some Studios do feature a balcony, some do not.
Are long stay rates available?
Do you offer medical rates?
We have partnered with local hospitals Royal Jubilee and Victoria General to provide short-term medical rates for patients travelling to Victoria for medical appointments. Please contact our Guest Services team directly to further discuss medical rates and availability.
Please phone our Guest Services Team for rates. reservations@oswegohotelvictoria.com
or
Phone 250-940-7500
When can I check in and what time is check out?
Check in time begins at 4:00 PM and check out time 11:00 AM. Should you arrive prior to 4:00 PM, please know that a soft check in is available. At which time, a member of our Guest Services team will begin paperwork, process a pre-authorization, and store any luggage that you wish to leave. Encouraging the exploration of our beautiful city before settling in to your home away from home.
What are the hours of the Guest Services Desk?
7:00 AM to 11:00 PM. After-hours support is available through our onsite Concierge Officer. Whether you need assistance with a late-night arrival or amenity replenishment, our Concierge Officer is here to help.
Please note: if you have reservation or billing inquiries, you will be asked to redirect those questions to the morning Guest Services Agent arriving on premises at 7:00 AM.
Do you allow pets?
Yes, many of our suites can accommodate dogs. We can’t wait to meet your four-legged friend! Prior to arrival, help us welcome them in style by providing our Guest Services team with the following information: name, breed, and if you’d like a dog bed and bowls placed in-suite! This perk is included in the applicable one-time pet fee.
Regretfully, without prior notification, we are unable to honour your upcoming reservation.
What are the hotel amenities?
Our 24-hour fitness centre is located on the main floor so you can stick to your workout routine during your stay. Located on the second floor, you will find The Reading Room, a cozy space filled with books waiting to be enjoyed.
Prefer to be outside? Enjoy our private Outdoor Gardens – stay cozy sitting next to the fire table and pick up a s’mores kit!
Our restaurant and lounge, Aegir Room, is also on-site! Featuring hand-foraged, local ingredients and West Coast-inspired cuisine. Our convenient Mobile Concierge provides you with around-the-clock access to our Guest Services team, should you have any questions or requests during your stay.
Please note, all amenities are subject to availability.
Do your TVs have access to streaming services?
Yes, all of our rooms are equipped with Roku Smart TVs, for easy access to all your favourite streaming services. Upon checkout, all accounts will be logged out automatically. This service also includes access to many free streaming platforms through Roku Live TV, however, this service does not include a cable package.
Do you have parking available?
Secure underground self-parking is available for $23 per night. A selection of EV charging stations are available within our underground and are available on a first come first served basis.
Please note there is a 6ft 6in (1.98m) height restriction in our underground lot.
Do you have laundry services?
Pay per load washer and dryers are located on the 4th floor and are available from 8 AM to 10 PM daily.
How often will I receive housekeeping services?
A member of our Room Attendant team will stop by daily between the hours of 9 AM and 4 PM. Please let the Guest Services team know of any time preference requests to note.
For extended stays of 7 nights or longer, a customized housekeeping schedule will be shared upon your arrival.
What is the cancellation agreement?
For standard reservations, our cancellation agreement states that cancellations, no shows and modifications of any kind made within 48 hours of your arrival date will result in a forfeiture of one night’s room and tax per affected unit.
For reservations of 7 nights or more, a 7-night notice period is required. Cancellations, no shows and modifications of any kind made within 7 days of your arrival date will result in a forfeiture of 7 nights’ room and tax per affected unit.
Please note, reservations made through 3rd party platforms may be subject to a different cancellation agreement.
Does The Aegir Room offer room service?
The Aegir Room, our in-house restaurant, does not offer room service at this time.
How far are you from downtown?
The Oswego Hotel is located a convenient 10-minute walk or 2-minute drive to downtown Victoria! Enjoy the many perks of our downtown core and then retreat to the peace and serenity of our home in James Bay.