Frequently Asked Questions
You asked, we answered!
1. What does the word Oswego mean?
It means rivers mouth in Iroquois.
2. What are the unit types that you offer?
We are an all-suite property! We offer a variety of Studio, One Bedroom and Two Bedroom suites, with the tenth floor boasting our coveted Boutique Penthouse units. However you travel, allow our Guest Services team to assist you in selecting the perfect unit type for your visit to Victoria.
3. What do your suites come equipped with?
Upon entry, luxurious queen-sized beds await. All units provide flat-screen television and a 4-piece washroom with a walk-in shower and separate soaker bath tub. All One and Two Bedroom suites feature a full-sized kitchen, pull out sofa bed, and a private balcony to mimic a condo configuration, while Studios feature a stove top kitchenette.
4. Which suites feature balconies?
All suite types, with the exception of Studio suites, guarantee a private balcony; ideal to retreat to for your morning cup of coffee, or after a long, local adventure. It is important to note that although some Studios do feature a balcony, some do not.
5. Are long stay rates available?
Yes! Our long stay rate plans fall under ‘Weekly’ or ‘Monthly’ and are available within the date set of October 1 to April 30. Weekly rates are available to those staying 7-29 nights, whereas Monthly rates require a stay of 30 nights or longer. Long stay rates, when reserved direct, are eligible for complimentary secure underground parking and a customized weekly housekeeping itinerary. Monthly stays, when paid in full, qualify for a complete tax exemption.
6. Do you offer medical rates?
We have partnered with local hospitals Royal Jubilee and Victoria General to provide short-term medical rates for patients travelling to Victoria for medical appointments. Please contact our Guest Services team directly to further discuss medical rates and availability.
Please phone our Guest Services Team for rates. reservations@oswegohotelvictoria.com
or
Phone 250-940-7500
7. When can I check in and what time is check out?
Check in time begins at 4:00 PM and check out time 11:00 AM. Should you arrive prior to 4:00 PM, please know that a soft check in is available. At which time, a member of our Guest Services team will begin paperwork, process a pre-authorization, and store any luggage that you wish to leave. Encouraging the exploration of our beautiful city before settling in to your home away from home.
8. Do you allow pets?
Yes, certain suite types can accommodate a pet. We can’t wait to meet your four-legged friend! Prior to arrival, help us welcome them in style by providing our Guest Services team with the following information: name, breed, and if you’d like a dog bed and bowls placed in-suite! This perk is included in the applicable one-time pet fee.
9. What are the hotel amenities?
Our 24 hour fitness centre with suite key access is located on our main floor for ease. Our Food and Beverage outlet and lounge, Bar 500, is also on-site! Featuring hand foraged, local ingredients and West Coast inspired cuisine. Our convenient Mobile Concierge provides you around the clock access to our Guest Services team, should you have any questions or requests throughout the duration of your stay. *Amenities subject to availability
10. Do you have parking available?
Secure underground self-parking is available for $17 per night. A selection of EV charging stations are available within our underground and are available on a first come first served basis.
11. Do you have complimentary WiFi?
Of course we do! Upon arrival, you will receive our network name and password.
12. How often will I receive housekeeping services?
A member of our Room Attendant team will stop by daily to provide you a replenishment service and inquire if additional services are needed, while customized housekeeping schedules and services are created for our long stay guests. Daily stay over service takes place between 9:00 AM and 4:00 PM. Please let the Guest Services team know of any time preference requests to note.
13. What is the cancellation agreement?
For standard reservations, our cancellation agreement states that cancellations, no shows and modifications of any kind made with 48 hours of your arrival date will result in a forfeiture of one night’s room and tax per affected unit.
For long stay rate plans, the agreement extends to 7 nights notice required. Cancellations, no shows and modifications of any kind made within 7 days of your arrival date will result in a forfeiture of 7 nights room and tax per affected unit.
14. Does Bar 500 offer room service?
Yes, it does! Current restaurant offerings, hours and menus can be found here: https://www.oswegohotelvictoria.com/bar-500/
15. How far are you from downtown?
The Oswego Hotel is conveniently located; a 10-minute walk or a 2-minute drive! Enjoy the many perks of our downtown core and then retreat to the peace and serenity of our home, James Bay.
1. What does the word Oswego mean?
It means rivers mouth in Iroquois.
2. What are the unit types that you offer?
We are an all-suite property! We offer a variety of Studio, One Bedroom and Two Bedroom suites, with the tenth floor boasting our coveted Boutique Penthouse units. However you travel, allow our Guest Services team to assist you in selecting the perfect unit type for your visit to Victoria.
3. What do your suites come equipped with?
Upon entry, luxurious queen-sized beds await. All units provide flat-screen television and a 4-piece washroom with a walk-in shower and separate soaker bath tub. All One and Two Bedroom suites feature a full-sized kitchen, pull out sofa bed, and a private balcony to mimic a condo configuration, while Studios feature a stove top kitchenette.
4. Which suites feature balconies?
All suite types, with the exception of Studio suites, guarantee a private balcony; ideal to retreat to for your morning cup of coffee, or after a long, local adventure. It is important to note that although some Studios do feature a balcony, some do not.
5. Are long stay rates available?
Yes! Our long stay rate plans fall under ‘Weekly’ or ‘Monthly’ and are available within the date set of October 1 to April 30. Weekly rates are available to those staying 7-29 nights, whereas Monthly rates require a stay of 30 nights or longer. Long stay rates, when reserved direct, are eligible for complimentary secure underground parking and a customized weekly housekeeping itinerary. Monthly stays, when paid in full, qualify for a complete tax exemption.
6. Do you offer medical rates?
We have partnered with local hospitals Royal Jubilee and Victoria General to provide short-term medical rates for patients travelling to Victoria for medical appointments. Please contact our Guest Services team directly to further discuss medical rates and availability.
Please phone our Guest Services Team for rates. reservations@oswegohotelvictoria.com
or
Phone 250-940-7500
7. When can I check in and what time is check out?
Check in time begins at 4:00 PM and check out time 11:00 AM. Should you arrive prior to 4:00 PM, please know that a soft check in is available. At which time, a member of our Guest Services team will begin paperwork, process a pre-authorization, and store any luggage that you wish to leave. Encouraging the exploration of our beautiful city before settling in to your home away from home.
8. Do you allow pets?
Yes, certain suite types can accommodate a pet. We can’t wait to meet your four-legged friend! Prior to arrival, help us welcome them in style by providing our Guest Services team with the following information: name, breed, and if you’d like a dog bed and bowls placed in-suite! This perk is included in the applicable one-time pet fee.
9. What are the hotel amenities?
Our 24 hour fitness centre with suite key access is located on our main floor for ease. Our Food and Beverage outlet and lounge, Bar 500, is also on-site! Featuring hand foraged, local ingredients and West Coast inspired cuisine. Our convenient Mobile Concierge provides you around the clock access to our Guest Services team, should you have any questions or requests throughout the duration of your stay. *Amenities subject to availability
10. Do you have parking available?
Secure underground self-parking is available for $17 per night. A selection of EV charging stations are available within our underground and are available on a first come first served basis.
11. Do you have complimentary WiFi?
Of course we do! Upon arrival, you will receive our network name and password.
12. How often will I receive housekeeping services?
A member of our Room Attendant team will stop by daily to provide you a replenishment service and inquire if additional services are needed, while customized housekeeping schedules and services are created for our long stay guests. Daily stay over service takes place between 9:00 AM and 4:00 PM. Please let the Guest Services team know of any time preference requests to note.
13. What is the cancellation agreement?
For standard reservations, our cancellation agreement states that cancellations, no shows and modifications of any kind made with 48 hours of your arrival date will result in a forfeiture of one night’s room and tax per affected unit.
For long stay rate plans, the agreement extends to 7 nights notice required. Cancellations, no shows and modifications of any kind made within 7 days of your arrival date will result in a forfeiture of 7 nights room and tax per affected unit.
14. Does Bar 500 offer room service?
Yes, it does! Current restaurant offerings, hours and menus can be found here: https://www.oswegohotelvictoria.com/bar-500/
15. How far are you from downtown?
The Oswego Hotel is conveniently located; a 10-minute walk or a 2-minute drive! Enjoy the many perks of our downtown core and then retreat to the peace and serenity of our home, James Bay.
